Refund Policy

Returns

    Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

    Be eligible for a return; your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

     

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

     

     

    Additional non-returnable items:

      - Gift cards

      - Downloadable software products

      - Some health and personal care items

       

      To complete your return, we require a receipt or proof of purchase.

       

      There are certain situations where only partial refunds are granted (if applicable):

        - Book with obvious signs of use

        - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

        - Any item not in its original condition is damaged or missing parts for reasons not due to our error

        - Any item that is returned more than 30 days after delivery

         

        Refunds (if applicable)

        Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

        If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

         

        Late or missing refunds (if applicable)

          If you haven’t received a refund yet, first recheck your bank account.

          Then contact your credit card company. It may take some time before your refund is officially posted.

          Next, contact your bank. There is often some processing time before a refund is posted.

          If you’ve done all of this and you still have not received your refund yet, please get in touch with us at support@opjoys.com.

           

          Sale items (if applicable)

            Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

             

            Exchanges (if applicable)

              We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@opjoys.com.

              Shipping

              You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

              Depending on where you live, the time it may take for your exchanged product to reach you may vary.

              If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

               

              Gifts

                If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

                If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

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